Billing & Plans

This page covers Waafir plans, subscription setup, plan changes, and ongoing subscription management. Billing is administered by an organisation owner from Settings → Billing.

Waafir uses Stripe for payment and subscription management. Card details are never entered into Waafir. Checkout and subscription management both occur on Stripe's hosted, PCI-compliant pages.

Plans

Waafir offers three plans. They differ in storage allowance and seat count (team members):

• Starter — one seat and a small storage allowance. Suited to a single operator running one focused data room.
• Premium — a small team of seats and a larger storage allowance. The standard choice for a deal team running one or more rooms in parallel.
• Enterprise — effectively unlimited seats and a large storage allowance. Suited to organisations running many rooms or onboarding a wide internal team.

Every plan includes the full Waafir feature set: the secure document viewer, the AI workforce, investor access controls, and engagement analytics. Plans gate capacity (seats and storage), not features.

Prices are not published in this documentation. Pricing changes over time, and the authoritative figure is always the one shown in the product. For current pricing and any introductory offers, open Settings → Billing in the app or visit the pricing section of the Waafir marketing site. Those figures are canonical; quotes from any other source may be out of date.

Subscribing for the first time

A new organisation has no paid subscription. To start one:

1. Sign in as an organisation owner and open Settings → Billing.
2. Review the available plans and select the one that matches your team size and expected storage.
3. Select the plan to begin checkout. Waafir directs you to Stripe's secure checkout page, pre-filled with the chosen plan.
4. Enter payment details on Stripe and confirm. On completion, you return to Waafir and the subscription becomes active.

The billing email — the destination for receipts and renewal notices — is taken from your organisation settings. Additional addresses can be configured to be copied on billing correspondence.

Switching plans

You can change plans at any time from Settings → Billing. A plan change adjusts seat and storage limits to match the new plan. Before moving to a plan with a smaller seat or storage allowance, confirm that current usage fits within the new limits. Waafir enforces seat limits on the new plan, so an over-allocated team must be brought within range.

Plan changes and proration are handled by Stripe. The exact billing adjustment for a mid-cycle change — a credit, a charge, or a change effective at the next renewal — is shown during the change and on your Stripe invoices.

Managing your subscription

With an active subscription, Settings → Billing provides an option to open the customer portal, Stripe's hosted billing portal. In the portal you can:

• Update the card or payment method on file.
• Download past invoices and receipts.
• View your renewal date and current plan.
• Cancel the subscription.

The customer portal is the canonical location for payment details and invoices. Waafir does not duplicate these controls in its own UI; keeping them on Stripe is what allows Waafir to avoid handling card data directly.

Failed payments and lapsed subscriptions

A failed renewal payment does not end the subscription immediately. Waafir sends reminder emails to your billing address before any change to access takes effect, allowing time to update the payment method in the customer portal. If the subscription ultimately lapses, data is not deleted; access is reduced until billing is restored. Update the card in the customer portal to return the subscription to active.

Storage usage

Each plan includes a storage allowance. Current usage against that allowance is displayed on Settings → Billing, indicating remaining headroom. Storage counts documents uploaded across your data rooms. When approaching the limit, move to a plan with a larger allowance or remove material no longer required in the room.

What billing does not cover

The following are deliberately outside the billing model:

• No per-data-room charges. Your plan covers the entire organisation. You can create multiple data rooms without a separate charge per room.
• No metered AI line item. The AI workforce — summaries, Q&A, redaction, translation — is included in every plan. There is no usage meter that converts AI features into a variable bill.

Where to go next

• To set up your organisation and first room, see the Quickstart.
• To brand your investor-facing pages, see Customisability.
• For a broader overview of the platform, see the Product Tour.